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Owned and operated by Curated Wellbeing, our team is here to answer questions about saunas, massage chairs, reformers, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items such as saunas and Pilates reformers may include additional delivery coordination details sent to your email after purchase.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and carrier details. You can use that link to follow your shipment from our warehouse to your door. If you have not received tracking information within 3 business days, please contact us.
What is your return policy?
We offer 30-Day Returns on eligible items. Please refer to our Return Policy page for full details on conditions and the return process. Our team is happy to walk you through any questions before or after your purchase.
Can I exchange a product for a different model?
We are happy to help you explore exchange options within our 30-Day Returns window. Contact our team with your order details and the item you are considering, and we will guide you through next steps. Please review our Return Policy for full eligibility details.
How do I choose between an infrared sauna and a traditional sauna?
Infrared saunas use radiant heat panels and typically operate at lower ambient temperatures, while traditional saunas use a heater and stones to create higher-temperature dry or steam heat. The right choice depends on your space, your heat preference, and how you envision your daily routine. Our team can help you compare models based on room dimensions and features.
What should I consider before purchasing a Pilates reformer or massage chair?
Measure your intended space carefully, including ceiling height for upright use. Consider the materials, frame construction, and adjustability that suit your movement goals or comfort preferences. If you need guidance on specifications or dimensions, our team is always glad to help.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Every sauna, massage chair, and reformer is selected for lasting quality, considered design, and genuine value.
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